Shipping Policy

At Orvenso®, we're committed to delivering quality pet products with care and reliability. This Shipping Policy explains how your order is processed, shipped, and delivered, so you'll know what to expect every step of the way.

Our Shipping Commitment

Every order placed with Orvenso® is prepared with attention to quality and customer satisfaction.

To improve efficiency and reduce unnecessary storage and waste, many of our products are shipped directly from trusted manufacturing facilities and international fulfillment centers. This streamlined fulfillment model allows us to provide premium pet products at competitive prices while maintaining strict quality standards before every shipment.

By using this approach, we're able to:

• Offer high-quality pet products at affordable prices

• Minimize unnecessary inventory and environmental waste

• Deliver products efficiently to customers worldwide

• Maintain consistent quality through carefully selected fulfillment partners

Thank you for supporting a more efficient and responsible way of shopping.

1. Order Processing & Shipping Fees

Every Orvenso® order goes through order verification, quality inspection, and secure packaging before it leaves our fulfillment center.

Processing Time

Orders are typically processed within 2–4 business days.

Peak Seasons

During holidays, major promotions, or periods of exceptionally high order volume, processing may require up to 5 business days.

Shipping Fee

A flat shipping rate of $5.99 USD applies to all orders unless a free shipping promotion is available at checkout.

2. Estimated Delivery Times

Delivery begins once your order has been dispatched.

Please note that these delivery estimates are provided for reference only. Transit times may vary due to customs processing, local carriers, weather conditions, or other factors outside our control.

3. Tracking Your Order

As soon as your order ships, you'll receive a shipping confirmation email containing your tracking number.

Please note:

• Tracking information may take 1–3 business days to become active after shipment.

• It's normal for tracking updates to appear gradually while your package moves through the carrier's network.

• A temporary lack of updates does not necessarily indicate a shipping issue.

4. Customs, Duties & Taxes

International shipments are sent under DDU (Delivered Duty Unpaid) terms.

Depending on your country's regulations, you may be responsible for:

• Import duties

• Customs clearance fees

• Local taxes

• Other government-imposed charges

These fees are determined by your local customs authority and are not collected or controlled by Orvenso®.

We are also unable to guarantee delivery schedules affected by customs inspections or clearance procedures.

5. Order Changes & Cancellations

Our fulfillment team begins processing orders shortly after they are placed to ensure prompt shipment.

If you need to:

• Update your shipping address

• Correct order information

• Cancel your purchase

please contact our customer support team within 12 hours of placing your order.

Once an order has entered the fulfillment process, we may no longer be able to modify or cancel it.

Customer Support Email

service@xyuanaus6.com

6. Damaged or Lost Shipments

Your satisfaction is extremely important to us.

Damaged Deliveries

If your package arrives damaged, please contact us within 72 hours of delivery and provide clear photos of both the packaging and the damaged item.

After reviewing your request, we'll gladly arrange an appropriate replacement or solution.

Lost Packages

If the shipping carrier officially confirms that your shipment has been lost during transit, we'll send a replacement at no additional cost whenever applicable.

Need Assistance?

If you have any questions about shipping, delivery, or your order status, our customer support team is always happy to help.

Orvenso®

Operated by: Treat Planet, LLC

Business Address

3159 Rider Trail S

Earth City, MO 63045

United States

Email: service@xyuanaus6.com

Phone: +1 (866) 439-3882

Thank you for shopping with Orvenso®. We appreciate your trust and look forward to delivering quality pet products to you and your beloved companions.